Policy
Refund & Cancellation
Provider: Samuel Copp DBA Social DFY
Last updated: September 13, 2026
How cancellation works, and exactly what is and is not refundable on each cadence.
Cancelling
You can cancel at any time from the Stripe billing portal. Cancellation stops future renewals. It does not, by itself, refund a billing period that is already active.
Monthly plans
Active monthly billing periods are nonrefundable. Cancelling prevents the next renewal and you keep the deliverables of the period you paid for.
Recurring three-month plans
The three-month option is a recurring subscription billed every three months. Refund eligibility inside a paid term depends on how far into the term the request is made. Day 0 is the day the term was charged.
A full refund is available only if substantial work has not begun. Completed work, reserved capacity and nonrecoverable costs may be deducted.
Any approved refund is capped at 50% of the term fee, and is further reduced by completed work, reserved capacity, setup and nonrecoverable costs.
Nonrefundable, except where law requires otherwise or where there is an uncured material breach by SocialDFY.
Always nonrefundable
Regardless of cadence or timing, the following cannot be refunded:
- Advertising media spend and boost spend already placed with a platform.
- Third-party fees, licences and paid assets purchased for your work.
- Completed setup, including Setup & Connection Assistance once delivered.
- Any other nonrecoverable cost incurred on your behalf.
Delays and nonparticipation
Client delays, missing access or nonparticipation do not pause billing and do not create automatic refund eligibility. If you cannot supply assets or access on time, the capacity reserved for your plan is still held.
What "substantial work" means
Substantial work includes strategy development, content planning, production, scheduling, account or campaign configuration, and reserved production capacity for the term. If any of these have begun, a days 0–7 request is assessed against what has already been done rather than refunded in full automatically.
Results are not a refund condition
SocialDFY commits to a transparent process, defined deliverables and responsive collaboration designed to give every partnership the strongest possible foundation. No follower, lead, sale, reach, engagement, approval or revenue result is promised on any plan, so not reaching a result is not a basis for a refund. What SocialDFY is accountable for is delivering the purchased scope. Prices for reference: Content Essentials$197/mo or $500/3 mo , Organic Management$497/mo or $1,300/3 mo , Paid Management$497/mo or $1,300/3 mo , Complete Management$797/mo or $2,100/3 mo .
How to request a refund
Send a request through the contact page naming your plan and the reason. Requests are assessed against the tiers above. Cancelling in the billing portal is a separate action and is the fastest way to stop future renewals.
Chargebacks
Please raise a refund request before opening a card dispute. A dispute filed on delivered work does not change the eligibility rules above.
Questions about this policy?