Frequently asked questions

Yes. Content Essentials includes 10 custom posts per month, custom captions, hashtag research, dashboard review, and scheduling and publishing once you approve. Comment and DM management and boosting are not included.

You do. Community management is not part of Content Essentials, and it is named as an exclusion rather than buried in fine print.

No. Neither boost management nor boost budget is included at this tier. Boosting begins at Organic Management, and the spend is always paid by you directly to the platform.

A change inside the approved brand direction and the purchased scope, requested during the active service period. A brand-new strategic direction is a new scope conversation, not a revision.

You keep the content already approved and delivered. Cancelling stops future renewals; the Refund and Cancellation Policy governs the specifics.

Yes. You approve every post before it publishes. That approval is also what makes a post eligible for boosting.

SocialDFY selects which eligible approved posts to boost, based on performance, on a biweekly cadence. You authorize the recurring boost budget at onboarding and you pay it directly.

No. Boost spend is separate from the $497 management fee, is paid by you, and is nonrefundable once spent. The Advertising and Boost Authorization policy is the governing document.

No. Biweekly boosting of organic posts is included; full funnel or campaign-based advertising management is not. That is Paid Management, or Complete Management if you want both.

Review and management under standard safety and escalation rules. Anything needing an owner decision, legal, medical or contractual, is escalated to you rather than answered on your behalf.

20 social posts monthly, plus a monthly content outline, published to the supported channels you connected.

No. The $497 covers campaign management. Media spend is funded by you directly on your own advertising account and is separate from the management fee.

One platform, Meta Advertising or Google Ads, chosen deliberately during discovery. The second platform is an available upgrade, not an assumed inclusion.

Not for this plan. Paid Management deliberately excludes organic posting, publishing and community management. If you want both systems coordinated, that is Complete Management.

No. Account identifiers are never requested in the strategy form. They are only collected later, in the secure connection phase, and only if technically required.

Campaign approval is the platform’s decision, and market response is not something any agency can promise. SocialDFY is accountable for the structure, the tracking, the optimization and the reporting.

You do. Access is granted to SocialDFY for management and can be revoked by you at any time.

No. One named platform, Meta Advertising or Google Ads, is included. The second is an available upgrade. That boundary is stated before checkout, not after.

20 social posts monthly plus a monthly content outline, the same approved organic scope, published for you.

Approve organic posts, authorize a recurring boost budget, fund campaign media spend, connect your channels, and name one decision-maker for approvals so the system keeps moving.

No. It means the approved Organic scope and the approved Paid scope, coordinated and reported as one system. Services outside those two scopes, email, SMS, landing pages, SEO and AEO, CRM, belong in a Strategic Partnership.

Boost budget and campaign media spend are both yours to set and pay directly to the platforms. SocialDFY will recommend a workable range during onboarding rather than assume one.

When your plan depends on channels this package does not cover, or when the scope needs to change month to month rather than staying fixed.